Our Promise: We want you to have a great learning experience. While our live sessions have limited refund options due to their nature, we're committed to being fair and reasonable.
1. Overview
At AI with AT, we conduct live interactive sessions via Zoom. Due to the nature of live courses (limited seats, real-time delivery), our refund policy is designed to be fair to both participants and the instructor.
2. Refund Eligibility
3. How to Request a Refund
Send an Email
Email us at contact@aiwithat.com with subject "Refund Request - [Course Name]"
Include Your Details
Provide your name, email, payment reference/transaction ID, and reason for cancellation
Await Confirmation
We will review your request and respond within 24-48 hours
Receive Your Refund
Approved refunds are processed within 7 business days to your original payment method
4. Technical Issues
If you experience technical issues during a live session that prevent meaningful participation:
- Contact us immediately during or after the session
- We will review the situation and may offer a partial refund or free access to the next session
- Issues must be on our end (instructor's connection, Zoom platform issues) for consideration
Note: Technical issues on your end (your internet connection, device problems) are not eligible for refunds. Please ensure you have a stable internet connection before the session.
5. Session Rescheduling
If we need to reschedule a session:
6. Transfer Policy
Instead of a refund, you may transfer your registration to:
7. Special Circumstances
We understand that unexpected situations arise. If you have a genuine emergency or special circumstance that prevents attendance, please contact us.
We will do our best to accommodate reasonable requests on a case-by-case basis.
8. Contact for Refunds
For any refund-related queries, please reach out to us:
Refund Support
Email: contact@aiwithat.com
Subject Line: Refund Request - [Course Name]
Response Time: Within 24-48 hours